To start a return, you can contact us at Please note that returns will need to be sent to the following address:

You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. See the appropriate terms or product documentation regarding data transfer for those products.įor more info about privacy and Microsoft products, see the Microsoft Privacy Statement at. Note: This list does not include Microsoft products that use a different consent process or products that are not specifically offered in China but may be incidentally available to someone in China via the global internet. For a complete list of products that require data transfer, go to. This data transfer occurs when you use certain Microsoft products that are specifically offered in China. What products does this data transfer apply to? If you need to exercise your rights to access your personal data, contact us as described in the Microsoft Privacy Statement at. Microsoft Corporation or its affiliates will process and protect your personal information in accordance with the Microsoft Privacy Statement. What happens when my data is transferred?įor this product to work as expected, Microsoft needs to transfer your data for processing to a location in another country or region where Microsoft operates, including - but not limited to - the United States. For info on returning a product to the Microsoft Store, see. Refer to the terms of use for your product for refund eligibility. If you do not agree to the data transfer, you can choose to stop using the product.

Refer to your product documentation for info on what data is processed by Microsoft (and not locally in the app or on the device) for the products listed below. When using Microsoft products that are specifically offered in China, Microsoft will transfer some of your data from China to another country or region to process the data and to make it possible for the product to work as expected. Why does my data need to transfer from China to another country when I use this Microsoft product?

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